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Practice Survey Reporting

Access   
EasyFairly EasyNot very easyNot at all easy
92%8%  
    
Clean   
Very cleanFairly cleanNot very cleanNot at all clean
90%10%- 
    
Overhearing   
Yes but don't mindYes, not happyNo, others can't hearDon’t'know
81%5%11%3%
    
Receptionists   
Very helpfulFairly helpfulNot veryNot at all
93.50%6.50%  
    
How long after appt time do you normally wait to be seen?   
I don't normally have appts at specific time16.50%  
I am normally seen on time18.50%  
Less than 5 minutes, 5 to 15 minutes34%  
15 to 30 minutes21%  
More than 30 minutes5.50%  
Can't remember4.50%  
    
How do you feel about how long you normally have to wait   
Don't normally have to wait65%  
Have to wait a bit too long18.50%  
I have to wait far too long3.50%  
No opinion/doesn't apply13%  
    
Are you male or female?   
Male42%Female58%
What age are you?   
17 to 242%  
25 to 343%  
25 to 4410%  
45 to 5413%  
55 to 6414%  
65 to 7434%  
75 to 8421%  
Over 843%  
    
    
How often do you come to the practice?   
RegularlyOccasionallyVery rarely 
36%51%12% 
    
    
Some Comments from Patients on forms    
    
"Receptionists much improved to previous teams"   
"Receptionists are brilliant"   
"Receptionists are helpful "plus, plus, plus"   
"The wait is worth it for having open surgery"   
"I'd rather wait than see a doctor in a hurry"   
"Entrance is slippy when wet outside"   
    


 
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