| Access | | | |
| Easy | Fairly Easy | Not very easy | Not at all easy |
| 92% | 8% | | |
| | | | |
| Clean | | | |
| Very clean | Fairly clean | Not very clean | Not at all clean |
| 90% | 10% | - | |
| | | | |
| Overhearing | | | |
| Yes but don't mind | Yes, not happy | No, others can't hear | Don’t'know |
| 81% | 5% | 11% | 3% |
| | | | |
| Receptionists | | | |
| Very helpful | Fairly helpful | Not very | Not at all |
| 93.50% | 6.50% | | |
| | | | |
| How long after appt time do you normally wait to be seen? | | | |
| I don't normally have appts at specific time | 16.50% | | |
| I am normally seen on time | 18.50% | | |
| Less than 5 minutes, 5 to 15 minutes | 34% | | |
| 15 to 30 minutes | 21% | | |
| More than 30 minutes | 5.50% | | |
| Can't remember | 4.50% | | |
| | | | |
| How do you feel about how long you normally have to wait | | | |
| Don't normally have to wait | 65% | | |
| Have to wait a bit too long | 18.50% | | |
| I have to wait far too long | 3.50% | | |
| No opinion/doesn't apply | 13% | | |
| | | | |
| Are you male or female? | | | |
| Male | 42% | Female | 58% |
| What age are you? | | | |
| 17 to 24 | 2% | | |
| 25 to 34 | 3% | | |
| 25 to 44 | 10% | | |
| 45 to 54 | 13% | | |
| 55 to 64 | 14% | | |
| 65 to 74 | 34% | | |
| 75 to 84 | 21% | | |
| Over 84 | 3% | | |
| | | | |
| | | | |
| How often do you come to the practice? | | | |
| Regularly | Occasionally | Very rarely | |
| 36% | 51% | 12% | |
| | | | |
| | | | |
| Some Comments from Patients on forms | | | |
| | | | |
| "Receptionists much improved to previous teams" | | | |
| "Receptionists are brilliant" | | | |
| "Receptionists are helpful "plus, plus, plus" | | | |
| "The wait is worth it for having open surgery" | | | |
| "I'd rather wait than see a doctor in a hurry" | | | |
| "Entrance is slippy when wet outside" | | | |
| | | | |